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Communication 2zero7 Exam Objectivesndar Fall 2002
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Chapter 1
Defining Small Group Communication
Chapter 2
Learning Small Group Communication Theories
Chapter 3 Core Communication Skills
and Ethical Commitments
Chapter 4
Structuring Problem-Solving Groups
Chapter 5 Preparing for Group
Presentations and Problem-Solving
Chapter 6 Interpersonal Communication
and Building Relationship in Small Groups
Chapter 7
Leading Small Groups
Chapter 8
Enhancing Effective Role Performance
Chapter 9
Managing Conflict in Groups
Chapter 10
Facilitating Group Work Within and Between Teams and Organizations
1. What are the recent trend(s) that further emphasizes the need for competent small
group communication?
2. Which are the indirectly observable characteristic which characterizes the process?
of team communication?
3. What are the outcomes of encounter talk? What are the outcomes of CR talk?
4. What is the ideal size of a problem-solving team?
5. What is cohesion?
6. What does it mean to say that a symbolic transformation needs to occur for a
collection of individuals to become a team?
7. How many members can a team have and still be considered a small group?
8. Why do we become members of work groups?
9. Why is there an optimal size for a small group project team?
10. What effect does increasing the size of a team have on the group process?
11. What are the most important group outcomes?
12. What elements in the group process are likely to increase cohesion and
consensus?
13. What is the most important group outcome?
14. What does the research comparing groups and individuals productivity suggest?
15. What are key concepts or terms which define a small group?
16. What are the four types of purposeful group talk?
17. What are the defining characteristics of interdependence?
18. Why must a team’s task be complex in order to experience interdependence?
19. What is a norm?
20. What is required for a collection of individuals to become a group?
21. What is does it mean to say that small group talk is purposeful and strategic?
22. Why will communicating in groups continue to be an important skill in
organizations during the coming decade?
1. What are the four general stages that generally characterized the process of
task group development?
2. What are the typical or defining communication behaviors during each of the general
stages of task group development?
3. What are the stages that generally characterized the process of encounter group
development?
4. What are the typical or defining communication behaviors during each of the general
stages of encounter group development?
5. What are the stages that generally characterized the process of consciousness-
raising group development?
6. What are the typical or defining communication behaviors during each of the general
stages of consciousness-raising group development?
7. What are the four functions, purposes of kinds of talk which occur in groups?
8. What group process does symbolic convergence theory explain?
9. What are the two type of tension what often occur in the process by which roles
emerge in a small task- oriented group?
10. The competition for leadership roles in a small task-oriented group is most likely
to occur in which stage of task group development?
11. What are the signposts for assessing the quality of group discussion?
12. What are the defining characteristics of consciousness-raising talk?
13. What are the upsides and downsides of CR talk within an organization?
14. What group outcomes are likely to be facilitated by engaging in consciousness-
raising talk?
15. What are the typical communicative behaviors during the conflict stage of task group
development?
16. What does it mean to say that talk serves simultaneously multiple functions?
17. What communication strategies can be used to accomplish the goal of promoting
orientation in Stage One of a task oriented group?
18. What communication strategies can be used to accomplish the goal of buffering
primary tension?
19. How would you compare and contrast encounter talk and CR talk?
20 What is the false honeymoon phenomenon?
21. What is the relationship between group role formation and productivity?
22. Teams need to become a social group before they can become a highly effective
task group. Agree or Disagree?
23. What does it mean to say that role emergence is a reciprocal process?
24. What are the different types of breakpoints that characterize the small group
process?
25. What are the multiple functions or goals of CR talk?
26. In what stage of group task development are you most like to see CR moments?
27. What are the goals of encounter moments?
28. What is consensus?
29. According to the Bull’s Eye model of group communication problem-solving skills
are most closely connected to which of
the signposts for assessing quality?
30. What are the two
primary causes of secondary tension?
31. How is consciousness-raising defined?
32. Cohesion, agenda-making, productivity, and attainment of short term goals tends to be
chronologically related that is one tends to precede the next. What is the correct?
chronological order?
33. When having to choose between investing resources in the task dimension or the
social dimension, why should one generally focus on the task dimension?
34. At what stage in the process of group task development is the competition for
leadership roles likely to occur?
35. What is the primary goal of a pure encounter group?
36. What types of teams in society, by the nature of their task, are likely to require a high
level of interdependence?
37. What is group fantasizing?
1. What strategic behaviors are likely to facilitate contributing to group orientation?
2. If the authors of the textbook could reduce there book down to one sentence what
would it be?
3. What do group generally need to do before they can tolerate a high level of
secondary tension and ideational conflict?
4. What is another more common name for the person playing the central negative
role?
5. What does the research comparing individuals and groups suggest?
6. What are the four primary group outcomes?
7. What are the most important relationship building rules and strategies?
8. What are the more important team-building rules and strategies?
9. What the most important problem solving rules or strategies?
10 Which group outcome is likely to be most directly related to team-building?
11. What rules and strategies can you employ to enhance effective role performance
when working as a member of a project team?
12. Why it is important that the central negative role be played?
13. When attempting to build relationships and trust what rules should guide ones
self-disclosure?
14. What should teams try to furnish emotional security for all team members?
15. What are the primary lanes on the group problem-solving road map?
16. What does it mean to say that communication messages serve simultaneous
multiple functions?
17. What are the risk-taking behaviors that can contribute to group orientation in the
early stages of group problem-solving?
18. Why should a team engage in orientation behavior?
19. What of the major small group roles should probably be shared?
20 What communication strategies can be used to facilitate empathic listening?
21. What communication strategies can be use to socialize new members into a team
or organization?
22. What are the four types of group fantasies?
23. Why do groups generally outperform a collection of individuals working alone?
24 How is doing very low quality work likely to influence other group dynamics?
25. What are the primary outcomes of engaging in team-building?
26. What factors are likely to influence a person’s level of member satisfaction?
27. When should a team use encounter talk or create encounter moments?
28. What are the defining characteristics of CR talk?
29. What is group flight?
30. What are the promises and perils of consensus decision-making?
1. Which discussion form is most common? Why?
2. What is one of the defining characteristics of a symposium?
3. What are the primary goals of parliamentary procedure?
4. What is the most effective discussion technique for generating ideas?
5. What are some of the primary goals of forum type discussion format?
6. What are some of the primary goals of the colloquy?
7. What are some of the rules or norms which govern communication in a forum
8. How does the roundtable compare with other discussion forums?
9. What are some of the rules or norms which govern communication in a symposium?
10. How would you compare the panel discussion with an extemporaneous speech?
11. What television talk shows are good examples of a colloquy?
12. What are the primary goals of nominal grouping?
13. What is the primary function of brainstorming?
14. What are the primary uses and functions of the focus group?
15. What are the goals of PERT?
16. What are the stage sin the functional approach to problem-solving?
17. What are some of the criteria which can be used to evaluate the appropriate use of Group
Decision Support Systems.
18. What are the primary goals of the lecture-forum?
19. How does the type and shape of the table influence the nature of communication within a
discussion?
20 What are the major steps in the process of brainstorming?
21 What is the primary strategy used in the Delphi Technique?
22. What is the defining characteristic of a panel discussion?
23. What are the defining characteristics of a forum?
24. What are the primary goals of nominal grouping?
25. What does it mean to say that the key to nominal group discussion (NGD) is that it
provides “democracy of ideas through tyranny of procedure.”
1. What is a question of fact?
2. What is a question of value?
3. What is a question of policy?
4. What are the basic elements in the Toulmin model of argument?
5. What is the difference between a claim, evidence, and a warrant?
6. How are classification and cause and effect organization similar and different?
7. What is the difference between classification and chronological organization?
8. What do classification cause and effect and time organizing patterns all have in common?
9. What criteria should be used for selecting a topic for a group presentation or discussion?
10. Why are questions of value even more difficult to answer than questions of fact?
11, What are some of the challenges of answering questions of policy?
12. What are some of the reasons for beginning the research process in the library rather than
using the Internet?
13. What are the strengths of the Internet as a research tool?
14. What are some of the limitation of the Internet as a tool for research?
15. Why can information on the Internet sometimes lack credibility?
16. To what degree does the Internet influence the level of student plagiarism?
17. What types of presentations might be organized using analogical organizing?
18. What types of presentations might be organized using time organization?
19. What types of presentation might be organized using spatial organization?
20. What types of organizational might be used hierarchical organization?
21. When you advocate changing the status quo you are probably address what type of
discussion question?
22. What type of discussion question is empirically verifiable?
23. What is the key relationship between main points in a message which is organized using a
time or chronological scheme?
24. What is the key relationship between main points in a message which is organized using a
topical or classification scheme?
25. What is the key relationship between main points in a message which is organized using a
spatial classification scheme?
1. What are the three fundamental interpersonal needs suggested by FIRO?
2. What is the abdicrat personality type?
3. The authors of you textbook use the metaphor “communication as construction” to
describe the process of communication. What exactly is constructed in the process of
communication?
4. What are the two primary codes used to construct messages?
5. What are some of the ways in which nonverbal communication can be said to be strategic?
6. Why is it not correct to say that we can not really improve our level of communication competence because it is something we are born with?
7. What does it mean to say that communication is reciprocal?
8. What does it mean to say that interpersonal communication can be functional, strategic, and goal directed?
9. Is affection in our personal relationships the same as affection in our professional relationships? What are the similarities and differences?
10. What fundamental needs can be met when a person exerts leadership when working in a small group?
11. What are some of the ways a person’s need for control might be met when
working in a small group?
12. Which interpersonal style is most likely to enhance flexibility in communication?
13. What are some of the ways a person might fulfill their need for inclusion when working
in a small group?
14. What are some of the general strategies which can be used to improve interpersonal relationships when working as a member of a project team?
15. How can communication be defined?
16. What are the raw materials or building blocks which are used to construct messages?
17. What is perspective-taking?
18. What does it mean to say that communication is a process of defining the situation?
19. What are the primary criteria which the authors use as a basis for judging the extent to which an interpersonal encounter can be judged competent?
20. Why are impressions important in interpersonal communication?
21. How is the way in which the mind processes information similar to or different from the way in which a computer processes information?
22. What is the context of communication?
23. What does it mean to say that in interpersonal communication one engages in an active construction of meaning?
24. What role does language play in enhancing and decreasing the chances of effective communication?
25. What is the relationship between communication and culture?
26. What is the difference between a high context and a low context culture?
27. What does it mean to say that culture is often invisible and taken-for-granted?
28. What does is mean to say that a shared culture provides a basis for interpreting the meanings of words?
29. What is stereotyping? What are some of the ways in which stereotyping influences the process of interpersonal communication?
30. What is egocentrism? How does egocentrism influence interpersonal communication?
31. What does it mean to say that communication is multi-functional?
32. According to the authors of your textbook, why is communication like kissing?
33. Are meanings in words, people, or both words and people?
34. What is kinesics?
35. Why is nonverbal communication important?
1. What is leadership?
2. According to Blake and Mouton, what is the most flexible leadership style?
3. Which of the Hersey and Blanchard’s leadership styles is most useful when a group lacks maturity?
4. A weekly meeting of a Tupperware sales force usually calls for the manager to use which of Hersey and Blanchard’s styles of leadership?
5. What are some of the emotional states that may affect the type of designated
leader a person may become when working as a member of a project team?
6. What is the difference between the Theory X and Theory Y type of leadership?
7. Quality circles is most closely grounded in which approach to leadership?
8. What is the additive force of all group members who are cooperatively working to achieve a group goal?
9. What are the types of power which can be used as a basis for leadership?
10. What styles of leadership are mostly likely to encourage collaboration and mutual participation?
11. What style of leadership is likely to be most effective with a group that has zero history and lacks procedural knowledge?
12. How might a coach of a high school team and a coach of a professional team differ in terms of the style of leadership that would likely be most effective?
13. Highly structured situations like the police department often call for which style of leadership?
14. What style of leadership would likely be most effective and appropriate when one must develop the willing participation of group members?
15. What communication strategies could you employ if you do not want to be considered for a leadership role within a small group?
16. What style of leadership is likely to be most effective if your project team has procrastinated until the night before the final project is due?
17. What communication strategies should you engage in if you wish to emerge as task leader of a small group?
18. What is the difference between reward power and referent power?
19. What is expert power?
20. What type of power can be used to exert leadership when working as a member of a student project team?
21. What are the two dominant dimensions along which the motivational approach classifies leadership?
22. What is the difference between position-centered and person-centered leadership?
23. What are some of the message strategies one might employ when engaging in position-centered leadership?
24. What are some of the message strategies one might employ when engaging in person-centered leadership?
25. What are some of the leadership functions considered crucial in the
procedural area?
25. What are some of the functions that comprise leadership behavior in the
interpersonal area?
26. What are some of the function that comprise leadership behavior in the task area?
1. What are some of the defining characteristics and behaviors of the task leader?
2. What are some of the defining characteristics and behaviors of the information
3. provider?
4. What are the primary role functions of the active listener?
5. What does it mean to assist on procedure?
6. What are the two general types of roles that a person will play when working as a member of a project team within an organization?
7. What are the ten communication rules and strategies that help ensure that effective role playing occurs in decision-making groups?
8. What are the defining characteristics of social problem-solving groups?
9. What are the defining characteristics and behaviors of the socio-emotional leader?
10. What are the defining characteristics of the self-centered follower?
11. What primary small group role would be difficult to play in a team characterized by a high level of diversity?
12. What small group roles generally have to be shared by all members to enhance productivity?
13. If a task leader were to leave a group for some reason, a group would probably turn to the occupant of which group role to furnish leadership?
14. What are the five most important or most central roles in a small decision- making group?
15. What are the primary role functions of the questioner?
16. How is the socio-emotional leader similar to and different from the task leader?
17. How is the socio-emotional leader similar to and different from the tension reliever?
18. What are the primary role functions and behaviors of the central negative?
19. What does it mean to say that role formation is a reciprocal process?
20. What are the general outcomes one can expect when a group becomes a social problem-solving group?
21. What is the primary goal of encouraging communication?
22. What are the group dynamics that will often characterize an uncontrolled problem-solving group?
23. What is the most important skill required to play the role of silent observer?
Chapter
9 Managing Conflict in Groups
1. What is airheading?
2. What can happen when the tension reliever role is played inappropriately?
3. What are some of the deviant personality types which can enhance the chances small group conflict?
4. What are the primary sources of conflict within a team or organization?
5. What is group think? What are the symptoms of groupthink?
6. What factors increase the chances of groupthink?
7. What strategies can be used to prevent groupthink?
8. What are the primary styles of conflict resolution?
9. How can differences in professional consciousness states create conflict within a team or organization?
10. What are some of typical behaviors which characterize each of the different professional consciousness states?
11. What is the difference between a collaborative and competitive style of conflict resolution?
12. What is conflict?
13. What are the three general types of conflict generally found within a team organization?
14. What is the difference between bad conflict and ugly conflict?
15. How would you compare the contrast the young hawk with the company loyalist?
16. What is the difference between an individualistic and collectivistic culture?
17. How might persons socialized in an individualistic culture differ from those socialized Ina collectivistic culture in terms of the way in which they manage and resolve conflict?
18. Would an individualistic or collectivistic culture place a higher value on conflict? Why or why not?
19. What strategies can be used to combat the negative effects of a whining group member?
20. What are some of the key elements of an organizational rally?
21. In what situations may accommodation be an effective and appropriate response to conflict?
22. In what situations may compromise be an effective and appropriate response to conflict?
23. In what situations may competition be an effective and appropriate response to conflict?
1. What is the relationship between intergroup cohesion and productivity?
2. What is the primary communication function of the CEO?
3. What strategies can a new employee use to learn about the culture of the organization?
4. How can a manager enhance intergroup cooperation and collaboration?
5. What rules and strategies can be used to enhance meeting effectiveness?
6. What are the basic principles of intergroup communication within an organization?
7. What are the functions of the grapevine within an organization?
8. How might a manager or leader use the grapevine effectively to enhance effective organizational communication?
9. What are the major purposes of sending out an agenda prior to a meeting?
10. Why is understanding tradition important if one is to communicate competently?
11. What are the upsides and the downsides of forced consensus?
12. Why should the leader of a Monday morning meeting often adopt a “tell” leadership style?
13. What rules and strategies should one use when leading the meetings of an established group?
14. In the Canary Fable, why must canaries be slaughtered?
15. What rule and strategies can be used to enhance the level of participation in meetings?
16. What metaphor do the authors of the textbook use to describe information
17. flow within the organization?
18. Within an organization why are managers often caught between a "rock and a hard place" when it comes to information dissemination within the organization?
19. What are the functions of sacred stories within an organization?
20. What obstacles decrease the chances of effective and appropriate intergroup communication within an organization?
21. What is the process by which communication is used to learn the culture of the organization?
22. In what direction do messages generally flow within an organization?
23. What factors constrain the upward flow of messages within an organization?
24. Why may working in virtual teams be more difficult than working in face-to-face teams? What is trust?
25. What rules and strategies can be used to build swift trust?
26. What are the major roles in a virtual team?
27. Why do virtual teams require a greater level of coordination and planning?
28. What are the primary tasks of the coordinator?