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TEN TECH
TRENDS
8. Subscription Burnout
Bill me later? How about never?
By Grainger David
Perhaps you're thinking
of getting a new watch. Yours is so passe: It only tells time. Thanks to
Microsoft, now you can buy a watch that receives news, weather,
e-mail, sports scores, stock prices, and more—all for under $300, plus
the low, low subscription price of $9.95 a month. To true geeks, that
may sound great. (One such watch is actually called the Dick Tracy.) On
the other hand, a subscription watch could be the last step toward the
coming trend known as Subscription Burnout. "Sooner or later, there's a
bill that breaks the camel's back," says Peter Rojas, editor of gadget
weblog Gizmodo. "People are going to start asking how many of these
subscription services they really need."
"Need" is such a
subjective term. TiVo, Netflix, DirecTV, satellite radio, BlackBerry,
cellphone, DSL, long distance, mortgage. Which, you may find yourself
asking, is expendable? Subscription peddlers all hope that once hooked,
consumers won't be able to quit. "You've got to look at us from a
different perspective," says Jim Collins, a spokesman for Sirius
Satellite Radio. "It's kind of like using a remote control for the first
time. You're not going to want to stand up and push the buttons
anymore."
But you will want to do
something about your rapidly expanding credit card bill. That's why the
companies that are well positioned to deal with Subscription Burnout are
those that can offer Subscription Denial. Take Verizon. Its wide array
of services encourages bingeing—it offers local, long distance, and
mobile-phone service, Internet, and, most recently, DirecTV—all able to
be bundled into a single bill. (Verizon says 48% of its 30 million users
choose to bundle, and they churn away at a rate 70% lower than
nonbundled customers do.)
The companies in
trouble in the looming subscription shakeout, by contrast, will be those
that pioneered attractive businesses only to have the territory annexed
by the big guys. Think Netflix and TiVo, hurt by cable's push into
video-on-demand and DVR, respectively, and (sorry, Dick Tracy fans)
Microsoft's MSN Direct.
The lesson for
fledgling subscription-based companies? Find a partner quick, before one
finds its way into your business. And if you're thinking of making
subscription watches—it's time to rethink |