Communication 2nine2

 Case Study Library

 

Chapter 1    Introduction
Chapter 2    Organizational Structure and Process
Chapter 3    Rationality, Decision-Making and (Ab) Uses of Information                            
Chapter 4    Culture, Subcultures, and Organizational Socialization
Chapter 5    Identity:  Individuality and Collectivity
Chapter 6    Connecting through Relationships & Networks"
Chapter 7    Leadership
Chapter 8    Participation, Teams, and Democracy at Work
Chapter 9    Power and Control in Organizational LIfe
Chapter 10  Encountering, Interpreting, and Managing Conflict
Chapter 11  Organizational Change and Change-Related Communication
Chapter 12  The Meanings and Uses of Organizational Communication Technologies
Chapter 13  Communication in Global and Multi-cultural Contexts
Chapter 14  Speaking of Ethics and Values in Organizations
Chapter 15  Analyzing Organizational Communication

Chapter 1    Introduction

     
     
     
     
     
     
     
     
     

Chapter 2   Organizational Structure and Process

Case: Nutra-Care Products  Marx--theory of social organization   
     
     
     
     
     
     
     
     

Chapter 3
 
Rationality, Decision-Making and (Ab) Uses of Information                            

Humor: Dead horses  Humor: Quality Assurance Problems Case Study: Is Scientific Management Dead
Triumph of Evil Video Guide  Prisoners dilemma exercise   
     
     
     
     
     
     
     

 

 

Chapter 4 "Culture, Subcultures, and Organizational Socialization

Case: A Culture of Professionalism  Case: A Parting Ceremony Assessing organizational culture
Film criticism exercise  Framing the futures case study  Sensemaking and managing interpretations exercise 
Strategic internal communication principles
     

 

Chapter 5   Identity:  Individuality and Collectivity

     
     
     
     
     
     
     
     
     

Chapter 6    Connecting through Relationships & Networks"

Case: The Deskbound Adventurer  Case: Just Another Love Story Case: There's Something I Want to Tell You
Developing interaction skills exercise    
     
     
     
     
     
     
     

 

 

 

Chapter 7  Leadership Old and New:
Direction, Coordination, Facilitation, and Inspiration

Case: Leading the Way  Film clips for teaching leadership  

Inspiring visions exercise 

 
Kouzes & Posner's leadership commitments  Lack of Vision  Movie analysis assignment
 

Vision and values examples 

 
   
     
     
     
     
     

 

 

 

 

 

Chapter 8 Participation, Teams, and Democracy at Work

Case: A Civil Meeting Case: The New Team Member  Recording in meeting facilitation 
     
Role Play: Difficult Behaviors in Teams Steps toward workplace democracy (  
     
     
     
     
     
     

 

 

 

Chapter 9 Power and Control in Organizational Life

Case: Making Your Mark     
     
     
     
     
     
     
     
     

 

 

Chapter 10  Encountering, Interpreting, and Managing Conflict:

Case: Toilet Troubles  Role play : Children's Helpers Case: Communicating for Efficiency?
     
     
     
     
     
     
     
     

 

Chapter 11  Organizational Change and Change-Related Communication

Case: Communicating a New Policy - Leading Change--excerpt from Kotter Setting goals and achieving results
     
     
     
     
     
     
     
     

Chapter 12 
The Meanings and Uses of Organizational Communication Technologies

Computer-mediated decision making exercise     
     
     
     
     
     
     
     
     

 

 

Chapter 13  Communication in Global and Multi-cultural Contexts

Case: Conflict at Te Whenua Case: The Cultural Delegate Case: Dining in Style 
Case: Going Offshore  Case: Stepping on Toes 

 

Case: Tempers Flare 

 
     
     
     
     
     
     
     

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Chapter 14
Speaking of Ethics and Values in Organizations

     
     
     
     
     
     
     
     
     

Chapter 15  Analyzing Organizational Communication

Advertising analysis Analysis versus description Analyzing Communication
Case: Consultancy and Culture Case: EarthPrime  Coding open-ended questions
Combining qual & quant methods  Communication audits intro Content analysis tips
Critical incident technique ( Developing self-report scales Focus groups guidelines
Interview guidelines Interview probing techniques

 

Literature review guidelines 

 
Network analysis guidelines  Non-participant observation guidelines Org analysis assignment